Defining a Skill Set for your Career

Based on research, we recommend a career skill set in professional services should consist of:

1. Digital Expertise

Businesses generally take advantage of new technology and digital platforms that continue to arise, employees should be used to instant communication and collaboration, mainly via online channels and accustomed to accessing huge amounts of information at the touch of a button. They are comfortable embracing new concepts and technology and adapting these advances into their lives. Technology can provide new pathways into adult education, particularly in the developing world.

On the other hand, being a digital native may lead to shortcomings in other areas of skills and behavioural development required in professional services, particularly with regards to ‘human’ skills that cannot be replaced by a machine, such as critical thinking and communication.

2. Technical Knowledge

Excellent technical knowledge (professional, vocational, occupational) is essential to succeed in today’s world of professional services. Mastering theory and staying on top of industry changes (Legal / accounting / marketing / finance / consulting) is a pre-requisite.

Career development within professional services firms often leads to young professionals becoming technical experts by being encouraged to specialise in a specific service line and sector and promoted according to this specific ability.

Attaining technical knowledge forms the basis of many further education programmes and entry-level positions within organisations.

3. Behavioural Human Skills

Core business operations are all founded on learning, developing, refining and practicing core ‘human’ skills and behaviours. We call these ‘human’ skills and behaviours because they are acquired through human experiences, interaction, explanation, modelling, collaboration, coaching, feedback and mentoring.

COMPETENCIES:  When crossing complex challenges at work

  • Communication
  • Writing skills
  • Collaboration
  • Critical/Analytical thinking
  • Creativity
  • Problem Solving
  • Diplomacy
  • Time Management

Needed in the work environment

  • Patience
  • Social skills
  • Self-awareness
  • Motivation
  • Empathy
  • Integrity
  • Curiosity
  • Adaptability
  • Initiative
  • Team player
  • Leadership

If you would like to know more about how Career Skills ET work with our students to develop the cognitive and behavioural skills among their workforce essential for a successful career in professional services, we would be delighted to speak with you.
Call us on 011 822 2112  or email us at

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